Our Policies

Reservations & Payments:  Upon booking your reservation ½ of the total amount is due and must be made with a credit card (MasterCard or Visa).  The remainder of the balance must be paid at least 14 days prior to your arrival date.  In addition to the base rent shown, there will be a 10% tax (5% state & 5% county), reservation fee of $50, cleaning fee and a non-refundable $45 damage insurance.  The damage insurance covers up to $300 in accidental damage.  It does not cover; any excessive cleaning, trash removal of any kind, moving furniture or key/pass loss.  These are separate charges and will be charged to credit card on file.   Pet friendly homes have a non-refundable fee of $50 per pet with a 2 pet limit.

*During the summer season all rentals are from Saturday to Saturday unless otherwise stated.  All holiday rentals have a 3 night minimum.

You must be 25 years of age or older to make a reservation, and the leaseholder must occupy the property for the duration of the lease.

Furnished:  All units are privately owned and furnished to the owners’ individual preference.  Each unit is furnished with dishes, eating and cooking utensils, furniture, pillows and bedspreads.  Each unit is also furnished with a washer and dryer, coffee maker, microwave, dishwasher and television with cable unless otherwise stated.

Not-Furnished:  You must bring your own: sheets, pillow cases, bath & beach towels, toilet tissue, toiletries, cleansers, paper towels and garbage bags.

Occupancy:  All homes are strictly limited to the member of occupants indicated.  Occupancy number is determined by each county and is based on septic system.  Anyone over the age of 2 is considered an occupant.

Boat Lifts:  Tenants are not allowed to use boat lifts at properties for insurance purposes.  Tenants may tie up to the floating or stationary dock.

Pets/Smoking:  No smoking is allowed in any unit.  No pets are allowed in or on the rental premises unless deemed pet friendly.

Keys:  Keys must be picked up at our office.  All keys and passes must be returned to our drop box upon departure.  Failure to do so will result in a $10 per key charge to credit card on file.  Replacement passes for Bernard’s Dockside are $30.

Grills:  We do not furnish charcoal or propane. The gas grills are filled at the start of the season and tenants are responsible for refilling tanks. However, should they be empty, we are not responsible for the refills of tanks.

Check Out Procedure:  Please remove all food from refrigerator and put away all dishes.  Garbage pickup is not provided in this area so please dispose of all trash at one of the garbage sites shown in your packet.  We will not be responsible for any items left behind, so be sure to check thoroughly before you leave.

Cancellation Policy:  All monies received are non-refundable if a reservation is cancelled and we are unable to re-rent the property.  Refunds will be issued, minus a 20% cancellation fee, only if the unit is re-rented for same time period.

Check In/Check Out:  Check -in is 3pm-5pm.  Check-out is 10:00 am.  There are no exceptions.  Please contact our office for instructions on late check-ins.

Agency Relation:  Long & Foster Property Management makes every effort to guarantee the availability of the unit you have chosen.  However, if the unit becomes unavailable, we reserve the right to transfer you to an equivalent unit.  Description, rates and property amenities listed on our website and/or rental agreement are subject to change without notice. Omissions, additions, or errors, and changes in property bedding, furnishings, equipment, etc., may occur and we are not responsible.  

Long & Foster Smith Mountain Lake Property Management
40 Village Springs Drive, Suite 15
Hardy, Virginia 24101
1.866.395.2038 / 540.719.0075
Email: debbie.aliff@longandfoster.com

Note: Although every precaution is made to eliminate any errors in description and pricing. We reserve the right to correct any such error or oversight. COPYRIGHT.  ALL RIGHTS RESERVED.